Customer communication channels are increasing exponentially, especially emails, social media, and others. As a result, contact centers often find customer data overwhelming and perplexing. It raises the question of how companies can use all the data to provide exceptional customer service.
It is when speech analytics comes into action. Popularly called audio mining, speech-to-text analytics is software that converts unstructured conversations into a structured output, which enterprises can then analyze and use.
Why Do Startups Need Speech Analytics?
Today the business world is highly competitive. Be it startups or large enterprises, all sorts of companies need to ensure genuine customer satisfaction. Companies who put their customers before everything ultimately succeed, and to bring customer satisfaction to business, companies invest in cloud contact centers.
With the overwhelming technology, companies can connect with customers, respond to queries, store important data and ensure a better tomorrow. Adopting such a great system displays the potential to create a tremendous brand appeal for businesses, especially for startups.
It’s what Knowlarity does. Knowlarity offers economical, customized, and reliable cloud communication services, catering to every demand of your small business. Besides, Knowlarity proudly presents a personalized customer experience through communication channels like voice, messaging, video, or AI-enabled products, enhancing the customer experience in every way.
Speech Analytics: How Do They Help?
Speech analytics solutions used to use recorded conversations but have witnessed recent advancements. Real-time speech to text analytics addresses both verbal and written interactions and caters to numerous businesses activities.
The platform allows businesses to enhance customer experiences a step closer to the customer sentiments. Through speech-to-text transcriptions, your company can analyze conversations accurately and swiftly.
For a small startup, speech analytics can play a significant role. From root cause analysis to quality assurance, such a system can detect every caller’s emotion and monitor the agent’s competence.
Speech analytics small business software helps shine a light on essential customer interactions data. Businesses are ready for speech recognition technology, and it’s time to stop asking what it is and begin implementing speech analytics solutions in the industry.
Customers’ voices have become a critical foundation for a business, especially for small businesses, and this customer-centric approach calls for effective technology for “a world of conversational commerce.”
Leveraging The Technology of Speech Analytics To Benefit Startups
Knowlarity presents a remarkable speech analytics platform for your business to flourish, improving your business operations and activities with a robust and flexible speech recognition solution, enhancing your customer experience.
The system is not free and calls for training and implementation. But the technology is lucrative enough, worthy of your effort. Real-time speech analytics can be a real game-changer for your business if properly implemented.
- Enhanced business decisions: The technology helps improve strategic business decisions, providing customer insights to help understand your customers better, and refine future services and product offerings. Besides, Knowlarity’s cloud contact center solution ensures seamless communication with customers, enhancing overall workforce productivity.
- Boosted customer retention: Attracting customers and retaining them is crucial for businesses to broaden their customer base. The power of speech analytics small business software is enough to recognize customer complaints and cut the call duration, effectively boosting customer recruitment.
Knowlarity even brings efficient text-to-speech software, offering solutions via IVR calls, scaling your business, maximizing the customer reach.
- Improved sales opportunities: Besides providing better customer service, speech analytics software can leverage your sales team. Knowlarity’s product portfolio brings compelling voice call and messaging services, like click-to-call solutions, IVR solutions, and even Google verified calling to generate leads for sales.
With promotional SMS solutions or WhatsApp business API, Knowlarity allows you to communicate with potential customers via messaging to drive more engagement for sales and support, boosting lead generation. Besides, speech analytics presents a better understanding of customer sentiments, aiding in more sales opportunities.
Knowlarity also brings you AI-powered robots, Chatbot, or Voice bot solutions, automating your customer support solutions, built to present you an Omni-channel experience through websites or even AI-based technologies. With the most remarkable accuracy and operational efficiency, we provide you with an outcome of smooth client handling and hassle-free customer communication.
Final Thoughts
The importance of speech recognition technology is too vital to ignore, especially for startups. So, prepare your company today with an exciting journey of escalated customer service, reaping the rewards that come along with a long-term customer base security investment with Knowlarity.
